I cannot add an item to my cart. What does that mean?
We can only add items that are in stock to your order. If you try to add an item that is out of stock you will see a yellow shaded box above your cart that indicates that the item in unavailable. If you would like to know when the item will be back in stock, please check with us and we can give you the date we expect the item to be back in stock. Most items are back in stock within two weeks.
If you need to find out how much shipping will cost on your order, please put all of the items that you plan on ordering in your shopping cart. Once you click on the checkout button, you will be prompted to enter your shipping address. You will receive a shipping quote on the next page based on what shipping option you chose. Please keep in mind that you will not be asked to enter any of your billing information until we give you a shipping quote.
We currently offer FedEx Ground and USPS Parcel Post as shipment methods. FedEx Ground applies to any residential address in the continental United States and can take up to five business days after leaving our warehouse, depending on your location. USPS Parcel Post shipments typically are delivered within 7-8 days inside of the continental United States, but can take longer during periods of high volume. Parcel Post shipments do not include tracking information.
||Parcel Post (USPS)
|up to $60.00
|$260.01 and up
USPS Parcel rates can vary from what is quoted in cart depending on size and weight. If you would like an exact USPS quote, please contact firstname.lastname@example.org.
Currently, we do not ship to Canada. All shipments to PR, HI, AK, APO/FPO, P.O. Box, or U.S. territory addresses will be shipped via USPS and can take two or more weeks to be delivered.
Due to changes in state tax laws, we have made the decision that we will no longer ship to Texas. We apologize for the inconvenience.
We try our best to prevent damage to all packages during transit by packing
each order carefully. Unfortunately, there will be the occasional damaged
shipment. In this case, please hold onto all of the packaging and contact
us immediately. Please make sure that you do not discard part of the
package. Carefully describe the condition of the packaging material and
the ordered items. A representative of the shipping company may pick up
the package from your location in order to inspect the damage. Because we
insure all of our packages, we will try our best to replace the damaged items
for you as soon as possible.
Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer either refuses the
package, is not available for several days for delivery, or if the address
entered is either incorrect or incomplete. In this case, the customer will
be responsible for all shipping charges. Customers will be subject to a 15% restocking fee before
they are credited back for the items. Once the order is shipped, it may
not be refused due to delays in shipping or order processing.
Please look over the warranty on the products that you purchase from us.
You may want to contact the manufacturer. Some manufacturers prefer to deal with customers directly when there are
defective items. This allows them to inspect the product and take proper
action. If you are having trouble with a product, their trained staff may
also be able to help you with the product without having to send it back to
Before you return a product to us, you must first contact us at email@example.com to receive a Returned Merchandise Authorization (RMA) number which must be written clearly on the outside of the box that your order is returned in. Please make sure to contact us before you ship anything back. Returns without an RMA number will be charged a 15% restocking fee in addition to the actual shipping cost incurred by AquariumGuys.com at the time of initial shipment.
In order for us to authorize a return, it must meet the following requirements:
**Note – All returns for non-defective items may be charged a 15% restocking fee**
Terms and Conditions:
- All products must be in their original packaging material
- All of the original parts, accessories, instructions manuals, paperwork, etc. is present.
- Returns must be requested within the first 30 days after the date of purchase
- All equipment must not have been used.
- Unfortunately we do not accept returns for any of our books at this time.
PLEASE NOTE: We do not accept 'customer choice' returns for light bulbs. Unfortunately, due to the high risk of light bulbs being damaged in transit,we will not authorize a return for a bulb unless it is defective or damaged.
All non-defective returns must be in new, resalable condition (at our discretion) with all manuals, instructions, enclosures and blank warranty cards intact. A 15% restocking fee will be charged for all non-defective returns and a larger restocking fee may be charged if the returned merchandise is not resalable (for example; a tamper-proof seal is broken, the packaging is damaged, the product is scratched, a manual or pertinent parts/paperwork is missing, etc.) Customers are responsible for all shipping charges on non-defective returns. This is analogous to paying for gas to drive a product back to the store you purchased it from. Packages that are shipped to us “COD” or “Postage Due” will be refused.
Packages refused by the customer will be restocked with a 15% fee deducted from the refund. In addition, any postage due or brokerage fees associated with recovering a refused package will be deducted from the refund.
Authorized returns will be processed within 7 business days of when they are delivered ("business days" excludes weekends, holidays and the day the package is delivered). Unauthorized returns, refused packages and undeliverable packages can take up to 3 weeks to be processed and may be refused, returned to you at your expense, or restocked with a 15% restocking fee. If your return has not been processed within the specified time then please email firstname.lastname@example.org
129 South Tree Drive
Lancaster, PA 17603
Return Shipping instructions:
All returned items should be packed in the same manner as they were originally shipped to you. Please write your RMA number clearly on the outside of the shipping container (do not mark the product box) or on the shipping label. You are free to use any carrier that you wish but we recommend FedEx because all packages shipped via FedEx are automatically insured at $100 free of charge and all packages delivered here by FedEx are signed for. If you choose USPS we strongly suggest that you purchase Insurance and Signature Confirmation as we are not responsible for any packages lost or damaged during the return trip. In the event that a package is listed as "Delivered" but cannot be found, only the signature of an AquariumGuys.com employee will suffice as proof of delivery to our warehouse.
In rare instances, there may be a problem with delivery. Most of the time, this is because the package was delivered to a side entrance instead of the main entrance and the customer is unable to locate the package. If you believe the package was not delivered to your address or have any other similar problems, please contact us within 5 days of when the package was supposed to arrive. Any longer delays may seriously hinder our investigation.
We try our best to provide you with as much information about our products as
possible. However, please be aware that product images may not be exact; they may be from a previous model or similar type. Prices, products, availability and offers are subject to change without notice. Aquarium Guys is not responsible for graphical display or typographical errors.
What we do with your information:
Aquarium Guys will not rent, sell, or share any of your personal information
that you provide us through our website, e-mail, or postal mail. We will
only use your information to send updates about your order. We purge all
credit card information after one month in order to provide an extra level of
security to our customers.
How we Protect your information:
Aquarium Guys uses SSL (Secure Socket Layer) encryption when transmitting
sensitive information. An icon resembling a padlock is displayed on the bottom
of most browsers window during SSL transactions that involve credit cards and
other forms of payment. The information you provide will be stored securely on