Ordering Information

I can't find an order button on the item page.  How do I order that item?

When there is no order button on an item, that means that item is currently out of stock.  Most items that go out of stock do come back usually within two weeks.  If you would like to find out a more specific date on that item, please email us about the item in question.

Shipping Policy

Shipping Options:
We currently offer either FedEx Ground shipping or USPS Parcel Post and it may take up to 6 business days after shipping in order for you to receive the package.  We do not accept PO Box addresses at this time but exceptions are made for APO addresses.

Shipping Rates

Order Value	FedEx Ground
All orders	$7.99

Order Value	Parcel Post (USPS)
up to $60.00	$11.99
$60.01-$100.00	$12.99
$100.01-$130.00	$14.99
$130.01-$160.00	$15.99
$160.01-$190.00	$16.99
$190.01-$230.00	$18.99
$230.01-$260.00	$19.99
$260.01 and up	$22.99

USPS rates may vary from what is reported in the cart. If you would like an exact USPS quote, please contact support@aquariumguys.com or call 1-877-717-9922



Currently, we do not ship to Canada. All shipments to PR, HI, AK or APO address will be shipped via USPS and can take 2 or more weeks to be delivered. Due to recent tax laws, we no longer ship to Texas.

Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order carefully.  Unfortunately, there will be the occasional damaged shipment.  In this case, please hold onto all of the packaging and contact us immediately.  Please make sure that you do not discard part of the package.  Carefully describe the condition of the packaging material and the ordered items.  A representative of the shipping company may pick up the package from your location in order to inspect the damage.  Because we insure all of our packages, we will try our best to replace the damaged items for you as soon as possible. 

Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer either refuses the package, is not available for several days for delivery, or if the address entered is either incorrect or incomplete.  In this case, the customer will be responsible for all shipping charges.  Customers will be subject to a 15% restocking fee before they are credited back for the items.  Once the order is shipped, it may not be refused due to delays in shipping or order processing.

Defective Items:
Please look over the warranty on the products that you purchase from us.  You may want to contact the manufacturer.  Some manufacturers prefer to deal with customers directly when there are defective items.  This allows them to inspect the product and take proper action.  If you are having trouble with a product, their trained staff may also be able to help you with the product without having to send it back to them. 

Return Policy

Before you return a product to us, you must first contact us at support@aquariumguys.com to receive a Returned Merchandise Authorization (RMA) number which must be written clearly on the outside of the box that your order is returned in. Please make sure to contact us before you ship anything back. Returns without an RMA number will be charged a 15% restocking fee in addition to the actual shipping cost incurred by AquariumGuys.com at the time of initial shipment.

**Note – All returns for non-defective items may be charged a 15% restocking fee**

Terms and Conditions:

• All products must be in their original packaging material
• All of the original parts, accessories, instructions manuals, paperwork, etc. is present.
• Returns must be requested within the first 30 days after the date of purchase
• All equipment must not have been used.
• Unfortunately we do not accept returns for any of our books at this time.


PLEASE NOTE: We do not accept 'customer choice' returns for light bulbs. Unfortunately, due to the high risk of light bulbs being damaged in transit,we will not authorize a return for a bulb unless it is defective or damaged.

All non-defective returns must be in new, resalable condition (at our discretion) with all manuals, instructions, enclosures and blank warranty cards intact. A 15% restocking fee will be charged for all non-defective returns and a larger restocking fee may be charged if the returned merchandise is not resalable (for example; a tamper-proof seal is broken, the packaging is damaged, the product is scratched, a manual or pertinent parts/paperwork is missing, etc.) Customers are responsible for all shipping charges on non-defective returns. This is analogous to paying for gas to drive a product back to the store you purchased it from. Packages that are shipped to us “COD” or “Postage Due” will be refused.

Packages refused by the customer will be restocked with a 15% fee deducted from the refund. In addition, any postage due or brokerage fees associated with recovering a refused package will be deducted from the refund.

Authorized returns will be processed within 7 business days of when they are delivered ("business days" excludes weekends, holidays and the day the package is delivered). Unauthorized returns, refused packages and undeliverable packages can take up to 3 weeks to be processed and may be refused, returned to you at your expense, or restocked with a 15% restocking fee. If your return has not been processed within the specified time then please email support@aquariumguys.com